Contact Us

Please read these practical conditions before placing or managing an order.

How to reach us

Reach our support team with inquiries about orders, delivery, returns, exchanges, payments, accessibility, or privacy. Include an order number when applicable, but do not send full payment-card details.

Customer service hours

Support is available Monday to Friday, 9:00 AM–5:00 PM local time. Urgent delivery concerns should include the tracking number and a concise description of the issue.

Contact details

Store: The Ordinary
Email: Support@theordineryv.shop
Phone: (603) 291-2833
Postal address: 1906 College Heights Blvd, Bowling Green, Kentucky, 42101, United States